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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

Client Story

Brighter futures ahead: Strengthening financial success across school systems with Altera and Harris School Solutions

Harris School Solutions | April 2026

Harris School Solutions relied on Altera Managed Services to help migrate administrative data with efficiency and accuracy.

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Why healthcare still relies on faxing—and why it’s a problem

Jay Adams | April 2025

Does your organization still use fax machines for information exchange? Learn why faxing remains in healthcare, the impact of outdated workflows, and how modern faxing solutions can help eliminate inefficiencies and improve document management.

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Decisions, decisions: Things to consider when choosing an AI vendor

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Phoenix Children’s Hospital extends its reach of care with Altera Digital Health

Phoenix Children’s Hospital

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A Day in the Life of an ICU nurse

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Client Stories

Client Story

Brighter futures ahead: Strengthening financial success across school systems with Altera and Harris School Solutions

Harris School Solutions

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Client Story

Holzer Health System continues driving better care with the help of Altera’s Paragon 24.1

Holzer Health System

Bolton NHS Foundation Trust

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Leading the way: Reducing police callouts and prioritising patient safety at Bolton NHS Foundation Trust

Bolton NHS Foundation Trust

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On the way to the peak: Scaling technology at Wyckoff Heights Medical Center

Wyckoff Heights Medical Center

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Contemporary digital healthcare solution delivered to West Gippsland Healthcare Group

West Gippsland Healthcare Group

Latrobe Regional Hospital (LRH).

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Cloud-hosted EMR solution delivers scalability, cost efficiencies and risk resilience for Gippsland Health Alliance

Gippsland Health Alliance

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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