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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

patient and clinician

Client Story

Better, faster, safer care through information sharing: Victoria’s statewide health information exchange with CareSync Exchange

Department of Health, Victoria | August 2026

Better, faster, safer care through information sharing: Victoria’s statewide health information exchange with CareSync Exchange. Read more in the case study here.

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Why healthcare still relies on faxing—and why it’s a problem

Jay Adams | April 2025

Does your organization still use fax machines for information exchange? Learn why faxing remains in healthcare, the impact of outdated workflows, and how modern faxing solutions can help eliminate inefficiencies and improve document management.

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Better, faster, safer care through information sharing: Victoria’s statewide health information exchange with CareSync Exchange

Department of Health, Victoria

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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