INSIGHTS
Partnering closely with Altera Managed Services, GLHS has been able to make significant strides in optimizing Sunrise for its users. “We have a lot of ideas and [Managed Services] help us bring those ideas to life. I don’t think a week goes by when we don’t have a new request in front of them. Some of those are quick little implementations and others are six-month-long, or longer, projects,” said Joshua.
Since GLHS is a small rural hospital, they understandably can’t staff 24/7. They appreciate the fact that Managed Services can provide their team with some reprieve, especially in the evening hours. “We meet with them weekly and we make sure to voice any priorities that need to be changed or moved to the top of their list,” Joshua said.
Reduced burnout for in-house IT staff
150 - 200 custom MLMs built by Altera Managed Services at GLHS
Improved efficiencies and reduced cost by providing centralized resources
When asked how Managed Services has positively impacted day-to-day operations at GLHS, Joshua confidently stated that their assistance with making MLMs (medical logic modules) come to life has been a game changer. “We wouldn’t be able to do any of that without their help, and we have done a ton over the years. They’ve helped us with 150–200 MLMs that range from simple alerts to risk stratification projects. Their help has been invaluable,” Joshua said.
One of the most impactful projects to date is the complete program for sepsis monitoring that Managed Services built. Team members at GLHS said they learned about the program from another Sunrise client at a conference. From there, they obtained the concept and some of the base structure of that, including SQL (structure queried language) logic and code. They took that to the Altera Managed Services team and worked closely with them to develop the documentation points and adjust the SQL queries to create sepsis alerts in Sunrise. Before the addition of the sepsis monitoring program, users were relying on their memories and paper documentation.
“We have a lot of ideas and [Managed Services] help us bring those ideas to life. I don’t think a week goes by when we don’t have a new request in front of them. Some of those are quick little implementations and other are six-month-long, or longer, projects.”
Joshua Miller
Director of Information Systems
About the Client:
Grand Lake Health System
Located in the Grand Lake region of Ohio, Grand Lake Health System, along with its associated health centers, operates as a charitable, nonprofit community hospital. It provides an array of primary, acute and rehabilitative services. The cornerstone of Grand Lake Health System is Joint Township District Memorial Hospital in St. Mary’s, Ohio. Established in 1953, Joint Township District Memorial Hospital has evolved into a leading-edge community hospital as part of the Grand Lake Health System.
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