High performance. Low total cost of ownership.
Altera Technical and Support Services.

Keeping IT solutions up and running can be challenging. Your organization is managing upgrades, regulatory enhancements, disaster recovery, migrations and business continuity. Altera Technical and Support Services can help.
With Altera, your organization gets:
Altera technical support model provides informative, proactive client communications regarding industry changes and regulations, as well as self-service tools to respond promptly based on case priority.
Altera support provides a single point of contact for monitoring customization, coordination, reports, monthly calls, weekly status updates on events and a summary of incidents.
Altera's in-house monitoring is built to monitor Altera applications and cannot be found anywhere else. It will address the specifics of our applications far better than generic IT monitoring.
With Altera, organizations can decrease downtime, transform and optimize the environment, reduce the need for third-party consultants and reduce support cases, all of which reduce TCO.
What are Technical and Support Services?
Altera Business Continuity (Downtime) Services assists clients by providing read-only access to critical patient data during scheduled or unscheduled downtimes of an organization’s EHR system.
Disaster Recovery as a Service (DRaaS) ensures critical business systems and protected data remain secure in the event of a natural, human-made or technological disaster.
This service provides core infrastructure support, from monitoring through server, virtual servers, hardware, network and authentication.
Altera Proactive Application Services help healthcare organizations meet the highest levels of IT system performance, reduce unplanned application downtimes and potentially save on operating costs each year.
Featured insights
September 2023 / Blog
Living in a mobile world: Detailed patient data on-the-go
Now more than ever, there is a distinct need for mobile, convenient access to integrated patient-centric records. The delay in…
September 2023 / Blog
How EPRs are crucial to patient safety
As World Patient Safety Day 2023 approaches on 17 September, we at Altera Digital Health recognise the crucial role patients,…
August 2023 / Client Story
Achieving interoperability by connecting EHR systems and harmonizing data: The dbMotion Solution at PIH Health
dbMotion integrates and harmonizes data from multiple systems and connects to the Carequality network, enabling clinicians to make better informed
August 2023 / Blog
From severe storms to malware: The value of the cloud in emergency situations
Editor’s note: After recent events in Maui and southern California, we are publishing an updated version of this blog (originally…
August 2023 / Blog
Insights from a digital health leader: How can an EPR be implemented in just a few months?
Electronic patient records (EPRs) are critical tools within modern healthcare delivery and are essential in supporting the recovery and sustainability…
July 2023 / Blog
Four reasons why you don’t need to take a big bang approach to EPR deployment
It is well known that the implementation of Electronic Patient Record (EPR) systems is crucial for ensuring NHS trusts meet…
July 2023 / Client Story
Sunrise™ KBMA: Providing peace of mind
After using the same medication barcoding system since 2006, leaders at Washington Health System decided to upgrade to Sunrise™ KBMA.
July 2023 / Blog
If you think interoperability and finances aren’t intertwined, think again
It would be an understatement to say healthcare organisations’ finances have taken a real hit over the last few years.…
July 2023 / Client Story
Celebrating a Successful Implementation of SDRM Phase 1
When Hospital for Special Care (HFSC) leaders needed a new record manager solution, they chose Sunrise™ Digital Record Manager (SDRM).
July 2023 / Client Story
Implementing Pediatric Oncology Protocols in Sunrise EHR
Altera Managed Services and the IT staff at Phoenix Children’s Hospital implemented chemotherapy protocols in Sunrise™ Acute Care to…
June 2023 / Blog
How Technology Can Help Tackle Canada’s Surgical Backlog Crisis
As the COVID-19 pandemic began, health systems around the world took proactive steps to preserve hospital capacity and resources for…
May 2023 / Blog
Shining a Light on Bolton NHS Foundation Trust: The Importance of Early Detection in Dementia Care
Dementia is a debilitating condition that affects millions of people worldwide. According to the Alzheimer’s Society, there are about 900,000…
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