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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

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Healthcare is deeply personal: A story about the quiet power of recognition

Jeanne Armstrong, M.D. | May 2026

Healthcare is built on relationships, trust and the deeply human connections that form throughout the process of providing patients the care they need. In this video, Dr. Jeanne Armstrong discusses a memorable highlight from a past clinical experience.

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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