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Client Story

A collaborative partnership leads to a successful TouchWorks EHR 22.1 upgrade


Primary Care Partners (PCP) is a physician-owned medical group with multiple practice locations in Colorado’s Grand Valley. The group focuses on providing comprehensive healthcare services across a spectrum of specialties. PCP joined forces with Altera Digital Health and went live on TouchWorks® EHR in 2007 in hopes of fulfilling its need for a web-based EHR.

The upgrade to TouchWorks version 22.1 took just six weeks for PCP, half the time of previous upgrades. Michael Miller, IT Director at PCP, highlighted Altera's responsiveness and communication throughout the upgrade process. “Altera has strong client relationships by actively listening to our feedback. By prioritizing open communication and regular check-ins, they have been able to build trust and provide better customer experiences,” Miller stated.

Working closely with Altera and driven by a mutual passion for quality, PCP leadership is excited for what’s on the horizon, aiming to achieve new milestones and elevate patient care through our continued partnership.

For a deeper dive into Primary Care Partners’ experience with TouchWorks EHR and its long-term partnership with Altera, check out the complete story here.

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