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Client Story

Prioritizing client satisfaction: UAB Huntsville thrives with help from Altera Managed Services

Nurse and doctor at patient bedside

The University of Alabama Birmingham Huntsville Regional Campus (UAB Huntsville), a vital component of the UAB Health System, stands as a premier outpatient care institution in northern Alabama. The organization is also home to UAB Heersink School of Medicine, where medical students work alongside seasoned physicians to provide patient care and complete residency training.

UAB Huntsville entered into a five-year partnership with Altera Managed Services in 2019 to help elevate its technological framework and optimize overall operational effectiveness. Leveraging Managed Services' expertise in the TouchWorks® EHR solution, UAB Huntsville hoped to revamp the system, fortify cybersecurity protocols and streamline administrative operations.

The organization was faced with inefficiencies due to an outdated paper-based inpatient charge capture system, leading to lost revenue. Leadership recognized an opportunity to improve by tapping into the Service List feature in TouchWorks EHR, but they needed help to make it possible. With guidance and assistance from the Managed Services team, the organization transformed its charge capture process, resulting in a streamlined, completely digital workflow.

“We needed someone who would dig a little deeper into our concerns, and that is exactly what Managed Services did and continues to do for us,” said Emily Leviner, Systems Analyst at UAB Huntsville.

To find out more about how Altera Managed Services helps UAB Huntsville achieve continual success, download the full story.

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