As anyone in the healthcare landscape would attest, the patient experience is universal and fundamentally deserving of respect and care. Seeking medical care is often a vulnerable experience, and feeling better is truly the only goal. Of course, the scope of requirements and regulations in healthcare is ever-spanning, which is not necessarily a bad thing, but must be kept in mind for anyone providing treatment. It’s not simple to balance between administrative tasks and more human, connective care, but this endeavor is well worth pursuing.

Adopt a patient’s perspective, for a moment. Imagine you’re feeling unwell—maybe due to a fever, or cold—and getting to your direct primary care provider was a challenge itself due to your illness. Once you’re there, your provider seems to be interacting with screens and devices more than with you. Of course you’re glad they’re documenting your symptoms, but even so, it stirs a feeling of wanting more face-to-face interaction to ensure you’re being heard and that your doctor is homed in on you and your care.

A healthcare provider reading this understands the challenges of ensuring patients get the care—and attention—they need, while juggling a lot of administrative needs. And as a technology vendor ourselves, it is our responsibility to equip those providers with the tools they need to get it all done.

A healthcare provider reading this understands the challenges of ensuring patients get the care—and attention—they need, while juggling a lot of administrative needs. And as a technology vendor ourselves, it is our responsibility to equip those providers with the tools they need to get it all done.

As technology develops, growing pains are expected

It is essential for healthcare organizations to accurately and comprehensively document patient interactions and carry out administrative tasks, but as that side of technology has developed (with no signs of slowing), a lack of human-first care can become a major barrier in patient care. At Altera Digital Health, it is our priority to equip organizations with the technology they need to ensure  that patients remain at the center of their mission to provide excellent care for excellent outcomes. Our success is measured by how well our client users are performing, and patient satisfaction and outcomes are two areas that we can help them make great strides.

Humans caring for humans

In that vein, we’ve developed a solution using ambient listening technology, enabling providers with more facetime with their patients.

In collaboration with Medicomp, TouchWorks Note+ brings this concept to reality for providers, enabling better outcomes with a focus on human-to-human interaction. By transcribing and building accurate, structured clinical notes, TouchWorks Note+ helps reduce the amount of burden felt by clinicians from documentation, while improving note accuracy and patient satisfaction. By driving both quality care and increased patient satisfaction, with TouchWorks Note+, organizations can bring next-level care within reach. Visit this site if you’d like to learn more about TouchWorks Note+.