Skip to content
Client Story

An EPR first: Maidstone and Tunbridge Wells and Altera Digital Health develop a virtual fracture clinic

First-of-its-kind Virtual Fracture Clinic

Maidstone and Tunbridge Wells NHS Trust (MTW) developed a leading-edge Virtual Fracture Clinic (VFC) within Altera Digital Health’s Sunrise electronic patient record (EPR). This workflow management solution has saved eight days of admin time per month, revolutionising data collection, delivering accessibility and streamlining the patient pathway—while inspiring other trusts and departments.

The VFC and its purpose

The VFC is a service that expedites access to orthopaedic care for patients attending A&E across MTW, which includes two hospital sites and a Minor Injury Unit (MIU). The service provides an end-to-end digital pathway from admission in ED through to inpatient, theatre and outpatient services, such as physiotherapy. The VFC is the first time a fully digital pathway for fractures has been deployed in an EPR, helping streamline the patient pathway, improving their experiences with minimal disruption to patients and staff.

Saved eight days of
admin time per month
data collection and
Streamlined the
patient pathway

Challenges with the manual referral process

Before the pathway was digitised, the referral process relied on complex spreadsheets and manual data entry. It took at least a day for staff to collate information, contributing to delays in patient treatment and inefficiencies like transcription errors, which also posed a patient safety threat. Reams of paper also required printing, which slowed the treatment process for the 1,000 patients referred each month.

Patient information was also inaccessible to staff outside the VFC that may have subsequently treated the patient. This meant that if a patient returned to ED, the clinical staff were unable to view the outcome of the initial VFC triage, leading patients to wait unnecessarily in ED before teams could advise them to contact VFC instead. This meant patients had to repeat themselves to different staff members and their care experiences were disjointed.

Implementation of the digital pathway solution

These issues called for a secure, robust and accessible workflow management solution and that was compliant for information governance to enable the team to report data and manage patients efficiently. It was necessary to improve the referral process as well as patient treatment management and experience. To ensure these goals could be achieved, the trust configured a VFC with its Altera Digital Health Sunrise EPR, digitising the entire pathway from ED to inpatient, theatre and outpatient services. The solution was co-developed by the EPR team and the VFC clinical project team, with input from service users and clinicians.

This clinically driven approach meant that throughout development, the existing service was able to continue as usual. As the solution was configured with the existing EPR, there was minimal disruption to staff and patients during development. Once the solution went live, this also meant benefits to patients were recognised immediately.


“Having such a flexible EPR has enabled us to innovate and completely transform pathways such as the VFC. This is the first time the whole VFC pathway has been deployed within an EPR and having the entire digital fracture clinic embedded in Sunrise has enabled major reductions in admin time when it comes to filling in forms. This is helping patients to be triaged and receive the right care more quickly as they move through the hospital, transforming the patient experience. Orthopaedics is one of the biggest contributors to the elective backlog, so being able to streamline this process and manage the fracture referrals has been a huge help in releasing staff time back into elective care. We have been empowered to continually build tailored digital solutions without causing major disruption to clinical workflows, transforming the way we support our clinicians and deliver care to our patients.”

Jane Saunders,
Programme Director for EPR and Digital Transformation at MTW

Benefits and improvements achieved through the VFC

The solution has resolved numerous issues, including inefficiency, data quality and inconsistencies in patient care. The IG-compliant system captures referral and results data, which can be extracted to provide reports that identify where additional service needs arise and where training can be improved. This has helped with capacity and demand modelling, enabling the trust to make data-informed decisions that support better patient flow, which will support
smoother discharge from hospital.

Introducing the system has reduced the duplication of printing, scanning and data entry, saving the Trust £8,574 per annum in printing costs. Additionally, all records created within the VFC can be accessed in the EPR by any clinician at the trust, supporting continuity of care. Approximately 75% of all fracture referrals are now digital, which is saving up to 8 days’ worth of admin time per month. Furthermore, Sunrise gives VFC staff direct access to inpatient records, increasing efficiency by ensuring the patient is on the correct care pathway,
improving continuity of care and overall experience.

The development of a referral solution within the Sunrise system has had a significant impact on how clinical information is collected, with the project pushing the boundaries of the EPR’s functionality beyond what was previously thought possible. For the first time, the configuration team used complex coding to link information across referrals and create a streamlined workflow that enabled more efficient patient care management—all through purpose designed patient lists that allowed for scheduling. This is considered best practice in the region, with MTW sharing its work with neighbouring trusts that also use Sunrise EPR.

Ambitious next steps

Based on the success of the referral solution, the VFC has set an example for other departments that have adopted similar approaches, highlighting the transferability of the project. The Rapid Eye Access Team members are keen to explore with the EPR team simpler ways to process internal referrals. Adopting the design of the VFC solution, they will soon be using Sunrise to view and triage referrals. Phlebotomy is also exploring the use of patient lists to enhance its blood collection processes, drawing from the VFC solution. Moreover, knowledge gained from the project is being considered for application in diabetes, MIU clinics within ED, and across other therapy departments.

Scroll To Top