Client Story

At Altera Digital Health, we believe healthcare can be so much better than it is—easier to access, understand and navigate. We’re proud of our partnership with Maidstone and Tunbridge Wells NHS Trust, and how our Sunrise™ EPR is helping bring a higher-level experience to both providers and patients.

Maidstone and Tunbridge Wells initially went live with Sunrise EPR in May 2021. This solution was at the centre of one of the most substantial go-lives across the UK, spanning across all 32 adult inpatient wards, three Paediatric areas, ED, order communications and outpatient services. The EPR is at the core of the trust’s 10-year digital strategy and in the 15 months since the initial go-live, there have been many advancements in the trust’s digital transformation. This includes processes to support a virtual fracture clinic, point-of-care testing, doctor handover, sepsis and many other department-specific configurations. This shift has fundamentally changed ways of working across the trust, transforming clinical pathways and the patient care experience.

Jo Kelly, Senior Nursing Informatics Officer at the trust, said, “We’re at the point where we are constantly changing and configuring the system, and each week it becomes more specialised to our specific needs. We are training teams of nurses so that there is clinical representation on each of the wards, so we can understand where the gaps in functionality might be and have sight of where compliance might drop.”

The trust has been ambitious in its EPR deployment, changing the lives of clinicians and patients. Through unification of multidisciplinary teams, Maidstone and Tunbridge Wells NHS Trust is well underway on its journey towards digital transformation.

To get a deeper look into Altera’s continued partnership with Maidstone and Tunbridge, read the full case study.