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Solution to improve decision-making by bringing meaning to data from across the healthcare ecosystem

NIAGARA FALLS, N.Y. — October 28, 2025 — Altera Digital Health, a global health IT leader, today announced the launch of CareInTelligence, an advanced data platform designed on a modern, cloud architecture with a robust governance framework to unify fragmented healthcare data. By transforming disconnected data into trusted, actionable intelligence, CareInTelligence empowers payers, providers and community outreach organizations to accelerate decision making and improve outcomes across the care continuum. The new solution delivers actionable insights, custom reporting and data visualizations to help organizations optimize their data ecosystem.

While healthcare organizations generate vast volumes of data, as much as 97% of it goes unused, suggesting a significant disparity between IT investment and value realization. CareInTelligence taps into this potential by uncovering trends in data and surfacing insights when and where they are needed to support more informed decision-making, enhancing care delivery and improving patient outcomes.

By providing granular details on population demographics, density, utilization and clinical/social needs, the solution enables payers, providers and community outreach organizations to identify high-risk member/patient cohorts and manage the care of populations and individuals more effectively. Additionally, built-in data governance controls such as role-based access, lineage tracking and audit history help CareInTelligence deliver data that is accurate, secure and ready for responsible use across organizations.

“We see the challenges many organizations face when it comes to managing the avalanche of data and how those hurdles affect care quality, costs and reimbursement,” said Kevin Ritter, Executive Vice President for CareInMotion, Altera Digital Health. “CareInTelligence builds upon our robust data aggregation capabilities to drive better cohesion across organizations’ ecosystems, regardless of system of record. It’s a major step forward in turning data into a strategic asset and dialing into the holistic goals of any healthcare organization.”

To learn more about CareInTelligence, visit go.alterahealth.com/careintelligence.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

Media Contact

For Altera Digital Health
AlteraMediaRelations@alterahealth.com

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Latest Sunrise development now generally available to drive secure, nationwide interoperability

NIAGARA FALLS, N.Y. — October 21, 2025 — Altera Digital Health, a global health IT leader, today announced the launch of Sunrise™ Axon, a new solution that delivers normalized, deduplicated, real-time patient information in provider workflows at the point of care. Now generally available to US-based clients leveraging the Sunrise electronic health record (EHR), Sunrise Axon helps improve patient outcomes and experiences while supporting provider efficiency, productivity and satisfaction.

Built in partnership with Health Gorilla—the only organization designated as both a Qualified Health Information Network (QHIN) and a Qualified Health Information Organization (QHIO)—Sunrise Axon enables secure, standards-based interoperability with any organization participating in and aligned with the Trusted Exchange Framework and Common Agreement (TEFCA). Clinicians leveraging Sunrise Axon will gain access to clinical data from more than 220 million patients, 750,000 clinicians and 147,000 care sites across the country, including national laboratory networks, health information exchanges (HIEs) and imaging providers. Sunrise Axon brings external data directly into the EHR to support clinical decision-making without third-party brokers, information gaps or the need for disruptive workarounds.

“With Sunrise Axon, we’re making it easier for clinicians to get the full picture about their patients—without leaving their workflows,” said Jay Adams, Executive Vice President for Sunrise, Altera Digital Health. “This is about better-informed care, the ability to make faster decisions and seamless access to outside data. It’s a critical evolution of our EHR that adds measurable value for both clinicians and the patients they serve.”

By increasing access to data, Sunrise Axon not only enables better care coordination and transitions of care between those caring for patients, but also helps cut waste, such as duplicative testing costs. Additionally, Sunrise Axon can help clients reduce costs by replacing the need for individual connections to many state and local HIEs.

To learn more about Sunrise Axon, visit go.alterahealth.com/sunrise-axon.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

Media Contact

For Altera Digital Health
AlteraMediaRelations@alterahealth.com

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Annual Harris user conference will gather hundreds for education, training and networking

NIAGARA FALLS, N.Y. — October 16, 2025 — Altera Digital Health, a global health IT leader, today announced its participation in HCTC 2025, hosted by parent company Harris at the Gaylord Pacific Resort and Convention Center in Chula Vista, Calif., December 2–4. Altera thought leaders, clients and partners will present during healthcare track sessions at the annual user conference, which brings together more than one thousand attendees to provide technical education, exchange industry best practices and network with other Harris users.

Clients in attendance will hear directly from Altera leadership on the company’s vision for artificial intelligence (AI) and other key industry topics such as clinician satisfaction, financial stability and patient engagement. Breakout sessions for Sunrise™, Paragon®, TouchWorks® EHR and CareInMotion will feature product roadmap previews from solution experts as well as success stories and learnings shared by peer institutions like Phoenix Children’s Hospital, Pipeline Health and Lakeview Clinic. Leaders from Ventus, Managed Services and Altera Cloud will also be onsite to answer client questions and discuss new ways to drive organizational value. Additionally, healthcare track attendees can join sessions presented by Ingenious Med, a fellow member of the Harris Healthcare family, that will focus on common industry pain points and emerging technologies.

“HCTC offers so much interaction, information and exchange of ideas. Engaging with leaders from other organizations using the same solutions and facing the same challenges was invaluable,” said Dr. Michael Josey, Chief Medical Information Officer, Grand Lake Health System. “I’m looking forward to this year’s event, learning from Altera and fellow clients, and taking new strategies back to our organization to work on even more improvements.”

Attendees will also have an opportunity to engage with Altera partners like IMO Health and Crowdstrike during sponsorship showcases and educational sessions. Health Gorilla, a designated QHIN under TEFCA, will team up with Sunrise to provide insights on advancements in nationwide interoperability. FinThrive, a healthcare revenue cycle management software-as-a-service (SaaS) provider, will also join Sunrise to discuss how clients can drive efficiency and revenue at their organizations.

“Healthcare is moving at a rapid pace, from innovation to regulation. No matter their size or location, our clients are facing many of the same clinical, financial and operational complexities,” said Marcus Perez, President, Altera Digital Health. “I’m excited for the discussions to come at HCTC as we dig into our clients’ top challenges and opportunities. It’s all about sharing knowledge among people with the same drive to do right by providers, patients and overall organizations.”

Altera clients can learn more and register for HCTC 2025 here.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

Media Contact

For Altera Digital Health
AlteraMediaRelations@alterahealth.com

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Transforming healthcare delivery across the largest health jurisdiction in the world

Australia, September 2025 – Altera Digital Health is proud to announce the successful statewide implementation of Altera Opal, a dedicated healthcare Document Management Solution (DMS), marking a transformative milestone for healthcare delivery across the State’s vast and diverse regions.

The project, known as the Digital Medical Record (DMR) within WA Health, was rolled out to the last project site on 27 August 2025. The DMR project was led by the WA Department of Health and supported by delivery partners Health Support Services and Health Service Providers across the state.

Spanning more than 2.5 million square kilometres – the largest area in the world covered by a single health authority – WA Health serves a population of almost three million through more than 60,000 clinical and non-clinical staff. The sheer geographical scale, from remote Kimberley communities to metropolitan Perth, makes the implementation of a single, connected digital medical record an ambitious and unprecedented undertaking.

The sheer scale of the Opal system’s implementation and its impact on digitising healthcare is remarkable. As of July 2025, 44 million documents have been digitised successfully transitioning to structured, paperless documentation. A staggering 140 million documents have been made available in the DMR. This widespread adoption across WA Health is underscored by the system’s performance, supporting over 13,000 concurrent users during peak periods, which is a clear testament to its value and deep integration into clinical workflows.

“We are honoured to partner with WA Health on one of the most ambitious digital health transformations in the world,” said Todd Heabich, Executive Vice President, APAC, Altera Digital Health. “The scale of Western Australia presents unique challenges, but also an incredible opportunity to deliver equitable, high-quality care to every patient – whether they are in the heart of Perth or thousands of kilometres away in a remote community. The rollout was delivered in stages over the years, following a centrally led but locally tuned approach to ensure the unique needs of each health service and community are addressed. Opal will help empower clinicians with the information they need, when they need it, and help give patients a greater voice in their own healthcare journey.”

Opal is designed to streamline the creation, storage, management and retrieval of clinical documents, enabling paperless workflows that enhance financial, clinical and operational performance. Its intuitive, customisable design enables healthcare teams to capture, distribute and integrate data efficiently, supporting faster diagnoses and improved patient outcomes.

Key benefits of Opal for WA Health include:

• Transition from paper to digital – Captures documents within patient and visit context, interfacing with legacy repositories while retaining the familiar look of a paper folder.
• Single point of access – Delivers a shared, structured view of all patient documentation, with controlled permissions across multiple disciplines.
• Optimised efficiency and space – Reduces physical storage, environmental impact and record-retrieval times.
• Instant archival capabilities – Lowers maintenance costs and accelerates the move to a fully digital environment.
• Anywhere, anytime access – Provides secure, web-based access from desktops, mobile devices and bedside monitors, as well as remote clinician access.
• Improved patient safety and quality of care – Delivers comprehensive patient information for faster, more accurate diagnoses and clinical decision-making.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered – we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organisations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit https://apac.alterahealth.com/.

For more information contact: alteramediarelations@alterahealth.com.

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Long-term acute care hospital on Sunrise EHR will also deploy Sunrise Health Record

NIAGARA FALLS, N.Y. — September 9, 2025 — Altera Digital Health, a global health IT leader, today announced that Hospital for Special Care (HFSC), a leading long-term acute care hospital, has renewed its contract for the Sunrise™ electronic health record (EHR) platform through 2032. As part of the partnership extension, HFSC will upgrade to the recently released Sunrise 25.1 to help streamline financial operations and better enable clinical users. HFSC will also be the first organization to adopt Sunrise Health Record™, Sunrise’s new intelligent faxing solution.

Serving New Britain, Hartford and Hebron, Conn., HFSC is the fourth-largest long-term acute care hospital in the U.S. and one of just two providing medical treatment for complex rehabilitation and chronic disease to both children and adults. HFSC has utilized the Sunrise platform, which is designed to meet the needs of mid-size hospitals and health systems, for more than a decade. With Sunrise 25.1, HFSC will gain access to approximately 700 updates and new features such as centralized billing tools, simplified denial and appeals tracking and automated provider-level adjustments to improve financial performance. Sunrise 25.1 also enables providers to focus more on patient care by delivering real-time insights, automating administrative tasks and simplifying clinical workflows.

“Altera has been a true partner through every phase of our EHR journey, demonstrating a commitment to transparency, responsiveness and alignment with our long-term goals,” said Stan Jankowski, Chief Information Officer, Hospital for Special Care. “Expanding our partnership reflects our confidence in both the Sunrise platform and team. This is more than a technology decision—it’s a strategic investment in infrastructure and resources that will support organizational stability and clinical excellence in the years to come.”

HFSC will be the first Sunrise client to reduce manual faxing inefficiencies and errors with Sunrise Health Record. The new solution embeds faxing within Sunrise’s health information management (HIM) deficiency management workflow, enabling users to send deficiency notices without switching between systems. Sunrise Health Record also offers automated inbound fax routing, single-click outbound faxing and real-time fax tracking to support critical communication, patient safety and regulatory compliance.

“We’re proud to continue supporting HFSC as this renewal sets the stage for collaboration and innovation into the next decade,” said Jay Adams, Executive Vice President for Sunrise, Altera Digital Health. “Sunrise 25.1 and new offerings like Sunrise Health Record give our clients the ability to keep pace with healthcare’s evolution while also supporting critical operations that drive growth and long-term stability.”

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

Media Contact

For Altera Digital Health
AlteraMediaRelations@alterahealth.com

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Australia, 20 August 2025 – CareSync Exchange powered by dbMotion is transforming health information sharing in Victoria. It securely delivers complete, timely, and accurate health information; complements existing systems by enabling the view and trending of discrete patient data; and enables seamless access to disparate patient records through local electronic medical records systems. CareSync Exchange supports connected care journeys for Victorians by ensuring secure sharing of clinical information across Victorian Public Health Services (VPHS).

Improving Healthcare through Effective Information Sharing

CareSync Exchange tackles the challenge of fragmented patient information by integrating health data from multiple systems, giving clinicians access to critical and accurate information for better decision-making. A vital part of Victoria’s Digital Health Roadmap, it enhances continuity of care by ensuring health information is accessible across providers.

Key Features and Benefits of CareSync Exchange

CareSync Exchange will significantly reduce the burden on patients to recall their medical history during interactions with multiple public health service providers. The system enables a patient’s treating clinician to access comprehensive clinical information, including:

• Patient details, such as demographics and emergency contacts.
• Inpatient, Emergency, and Outpatient hospital visits.
• Pathology results that can be compared and trended.
• Clinical documents including pathology reports and hospital discharge summaries.

Streamlined access supports a seamless patient experience, reduces duplicate tests, and fosters an integrated healthcare system to improve safety and outcomes.

Current Practices and the Need for Change

Traditionally, clinicians in the Victorian public health services relied on faxes, phone calls, emails, and even patients or their families to share medical histories—often leading to gaps, inefficiencies, and time taken away from direct patient care. CareSync Exchange helps overcome these challenges by providing real-time, comprehensive patient data, enabling clinicians to make more informed decisions and deliver higher-quality care.

Enhancing Patient and Clinician Experience

Todd Haebich, Executive Vice President of Altera Digital Health, APAC, emphasised the importance of accurate information at the point of care, stating, “Complete and accurate information at the point of care is essential to providing patients with the best possible clinical care. The project delivery teams at Altera and the Department are actively working with health services to implement CareSync Exchange powered by dbMotion across the state, and we are very proud that the first group of participating health services includes Austin Health, Eastern Health, Northern Health, Alfred Health, Monash Health, Peter MacCallum Cancer Centre, The Royal Children’s Hospital, The Royal Melbourne Hospital, and The Royal Women’s Hospital.

CareSync Exchange will improve the way health information is shared across Victoria, improving patient experience and enhancing clinicians’ ability to provide timely and safer care.”

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered – we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organisations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit https://apac.alterahealth.com/.

For more information contact: alteramediarelations@alterahealth.com.

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Nearly 700 new features and enhancements to drive financial and clinical improvements

NIAGARA FALLS, N.Y. – June 17, 2025 – Altera Digital Health, a global health IT leader, today announced the general availability of Sunrise™ 25.1, the latest release of its  complete electronic health record (EHR) system for mid-size hospitals and health systems. Designed in close collaboration with clients, Sunrise 25.1 introduces nearly 700 updates and new features that sharpen financial and ambulatory workflows, streamline navigation, minimize the cognitive load for users and make critical information accessible at the point of care.

While hospital margins improved in 2024, healthcare organizations continue to grapple with competitive labor market conditions, increasing costs and a rise in bad debt and charity care. Sunrise 25.1 addresses these realities by embedding best-practice workflows and flexible configuration tools that support revenue integrity, clinical productivity and enterprise-wide efficiency. For example, the Sunrise™ Financial Manager module contains a billing hub that consolidates billing requests, claims and self-pay into three easily accessible tabs that streamline workflows for staff members across the revenue cycle.

Sunrise 25.1 also represents a significant uplift in clinical workflow satisfaction and efficiency for clients. Within Sunrise™ Ambulatory Care, enhanced patient management features include a unified list for appointments and walk-ins, easy location viewing, enhanced visual cues and clinical assignments, and new mini-views that enable users to toggle between patients with a single click. On the acute side, users can enter, view and maintain orders at the patient level and enter queries without exact search term requirements. Additionally, Sunrise™ Mobile’s new, intuitive icons and modernized user interface enable clinicians to use the system more seamlessly so they can focus more on patient care.

“This release brings meaningful advancements to the front lines of care and operations, delivering tools that help teams move faster, work smarter and make strides where it matters most to them,” said Shanna DeLeo, SVP of Development for Sunrise, Altera Digital Health. “Sunrise 25.1 is a direct result of listening to our clients and a commitment to continuous progress. I am incredibly proud of the Sunrise team for delivering on our promise to keep elevating healthcare for clinicians, staff members and the patients they serve.”

Learn more about new product features and enhancements in Sunrise 25.1 here.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

Media Contact

AlteraMediaRelations@alterahealth.com

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Australia, May 2025 – Altera Digital Health is proud to announce the successful activation of its integrated operating theatre system at Latrobe Regional Health (LRH), one of the hospital members of Gippsland Health Alliance (GHA). GHA has been leveraging Sunrise as its enterprise-wide electronic health record (EHR) platform, utilising Microsoft Azure to enhance interoperability, security, and scalability across its network.

As part of its ongoing digital transformation, GHA has now implemented an anaesthesia information management system (AIMS) platform called Provation^® iPro to integrate with Sunrise at LRH. This milestone deployment of Sunrise Surgical Care and Provation iPro AIMS streamlines theatre management and clinical documentation, enabling efficient surgical scheduling and ensuring a seamless patient experience with a single clinical record from pre-admission to discharge.

A Streamlined Approach to Theatre Management

The successful deployment of Sunrise Surgical Care at LRH marks the first implementation of this advanced surgical management solution in Australia. Fully integrated with Sunrise EHR, Sunrise Surgical Care enhances efficiency by enabling real-time tracking of theatre utilisation, optimised scheduling, and improved resource allocation. This implementation reinforces LRH’s commitment to delivering high-quality, patient-centric care by reducing administrative burdens and ensuring timely access to critical surgical data.

Sunrise Surgical Care also plays a key role in supporting a continuous, single patient record from perioperative care to discharge. By providing clinicians with a comprehensive view of each patient’s surgical journey, the system strengthens communication between healthcare providers and enhances patient safety and outcomes.

Additionally, the deployment of the Provation iPro AIMS platform spans 12 operating theatres and 18 Post-Anaesthetic Care Unit (PACU) beds at LRH. Designed by practicing anaesthetists, Provation iPro streamlines electronic anaesthesia documentation throughout the entire perioperative encounter, standardises the collection of quality measures, and even streamlines billing processes.

Provation iPro’s integration with Sunrise Surgical Care creates a seamless user experience, eliminating manual, redundant data entry. With this technology, Pre-Admissions clinics have transitioned from paper to digital records, populating data from Pre-Admission assessments into the day-of-surgery record, streamlining the theatre admission process.

Provation iPro’s autovitals feature wirelessly streams patient vitals from anaesthesia monitor machines directly into the clinical record. With this, alongside a number of other thoughtful features, including picture-documentation, pre-filled procedure templates, and hard-stops, providers can refocus their attention on the patient while simultaneously producing a more complete, compliant, legible anaesthesia record.

Unlike traditional paper systems, these digital records can now be accessed and viewed by multiple clinicians across multiple locations simultaneously, enhancing collaboration and ensuring all relevant information is available in real time.

To keep families informed, LRH has introduced a “Patient Procedure Tracker” board in waiting areas, providing real-time updates on which stage of the theatre journey their loved one is in — whether they are in pre-op, surgery, or recovery. This helps reduce uncertainty and minimises the need for calls to reception.

Advancing Digital Transformation in Healthcare

Latrobe Regional Health’s adoption of this operating theatre system marks a significant step in its digital transformation journey. By leveraging advanced clinical technology, LRH is setting a new standard for theatre efficiency, patient management, and operational effectiveness.

Jon Millar, Chief Operating Officer at LRH, added, “This deployment at LRH showcases our strong partnership with Altera. Leveraging this technology enhances patient experiences and ensures seamless care delivery across our facility. Performing more than 10,000 surgical procedures per year, LRH is utilising this system to enhance efficiency, streamline workflows, and improve patient care. The ability to maintain a single clinical record from pre-admission to discharge is a game-changer for both staff and patients.”

Todd Haebich, EVP, APAC at Altera Digital Health, shared, “The successful activation of Sunrise Surgical Care and Provation iPro at Latrobe Regional Health is a significant milestone for Altera, Provation, and Gippsland Health Alliance. By equipping healthcare facilities with advanced tools, we empower clinicians to enhance patient care while optimising workflows. This deployment highlights our ongoing commitment to supporting digital innovation in healthcare.”

Enhancing Patient Care Through Integration

This launch aligns with the recent $223.5 million expansion of Latrobe Regional Health in Traralgon, which has significantly increased the hospital’s capacity and services. With this multi-stage project now complete, local families can access world-class care closer to home, further strengthening the impact of Sunrise Surgical Care and Provation iPro in delivering high-quality patient outcomes.

For clinicians, these systems reduce the need for manual data entry, produce legible, complete anaesthesia records, minimise duplication of records, and enhance visibility into real-time theatre utilisation. These efficiencies contribute to better resource planning, fewer delays, and improved surgical outcomes.

Commitment to Innovation and Excellence

This deployment reinforces Altera’s commitment to supporting healthcare innovation across the region, ensuring that hospitals and clinicians have the tools they need to deliver exceptional care now and into the future.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

About Provation

Provation is a leading provider of healthcare software and SaaS solutions, dedicated to empowering providers to deliver quality healthcare for all. Our comprehensive portfolio offers clinical productivity software that spans the entire patient encounter in the Anesthesia and GI (Gastroenterology) practices.

With a purpose-driven approach, Provation aims to streamline and enhance healthcare workflows for improved patient outcomes. Provation has a loyal customer base, serving more than 700 physician groups globally. In 2021, Provation was acquired by Fortive Corporation, a Fortune 1000 company that builds essential technology and accelerates transformation in high-impact fields like workplace safety, engineering, and healthcare. For more information about our solutions, visit provationmedical.com and follow us on Twitter, Facebook, and LinkedIn.

For more information contact: alteramediarelations@alterahealth.com.

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Recertification underscores organizational dedication to quality and reliability

NIAGARA FALLS, N.Y. – April 22, 2025 – Altera Digital Health, a global health IT leader, today announced that its Sunrise™ suite of solutions has successfully achieved ISO 9001:2015 recertification following the completion of a comprehensive external audit conducted by NQA. The new certificate is now in effect and covers the full three-year cycle through 2028.

The ISO 9001 standard sets globally recognized requirements for quality management systems, which support organizations’ efforts to consistently provide products and services that meet customer and regulatory expectations. Recertification affirms compliance and a deep integration of quality principles across operations—from development and deployment to support and continuous improvement.

The Sunrise electronic health record (EHR) system provides a single clinical and financial patient record across acute and ambulatory care venues, helping hospitals and health systems to deliver exceptional patient care, streamline billing processes and gain valuable insights into patient outcomes. The ISO recertification coincides with the upcoming June 2025 release of Sunrise 25.1, which introduces nearly 700 new features driven by feedback from clinicians and health IT leaders that enhance workflow efficiency, reduce complexity and improve system usability.

“Altera’s commitment to continuous improvement isn’t just about meeting standards—it’s about exceeding expectations and earning trust with every release,” said Jay Adams, Executive Vice President, Sunrise, Altera Digital Health. “This recertification is a testament to the discipline, focus and professionalism our Sunrise team brings to the table every day to raise the bar for ourselves and for the clients we serve. Altera extends its thanks to all those who participated in the 2025 ISO 9001 external audits for their essential contributions to this successful outcome.”

For more information about Sunrise, visit alterahealth.com/sunrise.

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com.

Media Contact
AlteraMediaRelations@alterahealth.com

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Australia, April 2025 – Altera Digital Health is proud to announce the successful statewide activation of the Sunrise™ Electronic Medical Record (EMR) and Patient Administration System (PAS) across all South Australian public hospitals. South Australia Health and Altera Digital Health are delighted that South Australia is the first state in Australia to activate a statewide EMR and PAS across all hospitals and health services in both metropolitan and rural areas. This milestone marks a major advancement in digital healthcare transformation, providing clinicians with a fully integrated, real-time patient record system that enhances efficiency, improves care coordination, and optimises patient outcomes.

The patient electronic medical record used in South Australia is a state-based system called Sunrise EMR & PAS (Sunrise EMR), which integrates electronic medical records (EMR) and patient administration systems (PAS) into a unified platform. This system ensures that clinicians across the state have real-time access to patient data, promoting coordinated, patient-centered care throughout South Australia’s public healthcare network.

The Sunrise EMR platform is now live across almost 100 sites throughout South Australia, ensuring that patients’ medical histories, treatment plans, and clinical data are accessible across the state’s public health system. This initiative represents a significant step toward a connected and efficient healthcare network, enabling providers to deliver safer, more informed, and timely care.

Transforming Healthcare in One of the World’s Largest Healthcare Jurisdictions

South Australia is the fourth-largest state in Australia, covering 983,482 square kilometres—a landmass significantly larger than any European country. To put it in perspective, South Australia is:

• About 10 times the size of the UK
• About 5 times the size of Germany
• 5 times the size of Texas
• Larger than any U.S. state except for Alaska

Despite its vast geographical expanse, South Australia has a low population density of approximately 1.7 people per square kilometer, presenting unique challenges in delivering consistent, high-quality healthcare across remote, rural, and metropolitan areas. The activation of Sunrise EMR ensures that no matter where a patient receives care—whether in the heart of Adelaide or a regional hospital hundreds of kilometers away—their medical information is instantly available to clinicians.

Key Benefits of a Statewide EMR

The activation of Sunrise EMR eliminates paper-based processes and integrates real-time patient information, enabling healthcare professionals to make faster, data-driven clinical decisions.

• A single, continuous patient record across all SA public hospitals, ensuring seamless care transitions.
• Real-time access to clinical information, reducing duplication of tests and improving patient safety.
• Integrated workflows that streamline hospital operations and support better resource management.
• Enhanced communication between care teams, ensuring coordinated treatment and improved patient experiences.

A Milestone in South Australia’s Digital Health Strategy

This statewide activation aligns with South Australia’s long-term digital health strategy, which aims to modernise hospital systems and improve patient outcomes through advanced technology. By implementing Sunrise EMR, SA Health is future-proofing its healthcare infrastructure, ensuring that clinicians have the right information at the right time to deliver high-quality, patient-centric care.

Demonstrating System Utilisation

The Sunrise EMR system is already making a significant impact across South Australia’s public health network:

• 5 million+ people have a Sunrise electronic medical record, ensuring continuity of care across the state.
• Over 18 million inpatient, outpatient, and emergency department (ED) encounters have been recorded in the system.
• More than 4,900 hospital beds across South Australia are managed within Sunrise.
• On average, 9,300+ concurrent users access the system at any given time, supporting real-time clinical decision-making.
• 921,687 patients have attended multiple Sunrise-enabled sites, demonstrating the system’s effectiveness in linking care across different locations.

Commitment to Innovation and Excellence

Altera Digital Health has been a part of South Australia’s digital healthcare journey, supporting the rollout of Sunrise EMR with dedicated implementation, training, and support.

Todd Haebich, EVP, APAC at Altera Digital Health, shared, “The successful activation of Sunrise EMR across all SA public hospitals is a testament to our strong partnership with SA Health. By leveraging the power of a unified, real-time electronic medical record, we are helping to drive meaningful improvements in patient care, operational efficiency, and clinical collaboration throughout the state.”

Looking Ahead

With Sunrise EMR now fully deployed across South Australia’s public hospitals and health services, including in the regions, the focus will shift towards optimising its use and expanding digital health initiatives to further enhance care delivery. SA Health and Altera Digital Health remain committed to leveraging healthcare technology to improve patient outcomes for all South Australians

ENDS

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organisations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit www.alterahealth.com

For more information contact: alteramediarelations@alterahealth.com.

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The Philippines, October 2024 – St. Luke’s Medical Center in the Philippines has gone live with Altera Digital Health’s Sunrise™ electronic health record (EHR) platform, marking its formal transition from paper to digital records.

St. Luke’s Medical Center is recognised as the leading healthcare institution in the Philippines and one of the most advanced hospitals in the world. The private hospital has more than 1,000 beds and manages over 48,000 admissions and 2.7 million outpatient consultations annually. Arguably the most advanced platform of its kind in the Philippines, Sunrise will be used across the centre’s Quezon City and Global City facilities.

A highly configurable solution with integrative capabilities, Sunrise is a comprehensive open platform that connects all aspects of care across the entire care continuum, complementing St. Luke’s patient-centered approach to clinical care. It is used by many of the leading hospitals and health systems in the APAC region, providing them with clinician-specific workflows, and adding support that can lead to improved clinical outcomes.

St. Luke’s is pleased to bring Altera’s Sunrise solution on board. This smarter, scalable technology can help deliver more responsive patient care. EHRs have increasingly been recognised for improving patient care and enhancing efficiencies in healthcare processes. The Sunrise platform’s support will enable St. Luke’s team to digitise data, streamline existing processes, and achieve further scalability while providing secure facilitation and management of patient records, supporting clinicians in delivering the best care possible to patients.

The adoption of Sunrise EHR can help St. Luke’s Medical Center evaluate the outcomes of its interventions and treatments for its patients. By digitising the complex processes of clinical care on the EHR platform, doctors and clinicians can collaborate and manage patients’ health records more effectively. Eliminating outdated, time-consuming administrative tasks, allows clinicians to better focus on contributing to more value-based care for their patients.

“At St. Luke’s Medical Center, we are enhancing patient care through the adoption of Altera’s Sunrise EHR platform. This advanced technology enables our clinicians to collaborate more efficiently, streamline processes, and maintain a strong focus on patient-centered care, all while securely managing health records,” said Dr. Dennis P. Serrano, President and Chief Executive Officer of St. Luke’s Medical Center.

Sunrise can also empower clinicians with clinical decision support functions, providing information to assist them in making the right decisions on medication for their patients and improving patient outcomes. Through its sophisticated connected medication management feature, doctors can leverage the platform promptly to check on their prescription’s proper dosing and any drug-to-drug interactions with their patients.

Using the Sunrise™ EHR platform, clinicians can get a unified view of their patient’s health records and better organise their care history while their patients are with St. Luke’s Medical Center. The platform can act as an information hub across the healthcare system, making it possible for clinicians to holistically review patients’ past notes and care plans, helping solve the problem of fragmented records that many patients with multiple care providers have.

“Altera Digital Health is heartened to have the opportunity to share the benefits of Sunrise with an esteemed healthcare institution like St. Luke’s Medical Center, and we look forward to supporting them in solving the information burden that many providers in the healthcare industry face,” said Todd Haebich, Executive Vice President, APAC.

“Our Sunrise EHR platform is designed with flexibility in mind, and we believe it will equip St. Luke’s Medical Center with the tools to optimise their digital processes to  support their patient and clinician needs, paving the way for stronger and better care delivery, while better supporting healthcare practitioners’ workloads.”

About Altera Digital Health

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered—we see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there. Altera designs digital health services that lead healthcare to a higher place, while we guide those we partner with, all along the way. To learn more, visit as.alterahealth.com.

For more information contact: alteramediarelations@alterahealth.com