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INSIGHTS

Sharing expertise, commentary and our clients' successes to drive the new era of healthcare technology

woman reading health brochure at hospital

Article

Health literacy: What we all need to know

Dr. Mark Pratt | July 2025

When it comes to patient engagement and health literacy, it’s important to understand the patient’s context and starting point. We’re determined to leverage technology to empower patients in their journey, every step of the way.

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A Day in the Life of an ICU nurse

Tracey Bland | May 2022

By way of introduction, I am a registered nurse working in the generalist intensive care unit (ICU) and also a member of the Altera Digital Health team. My parallel experience with assisting in Gippsland Health…

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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