“The Patient is the Center of All We Do.”
Providing services in more than 30 areas of expertise, with 160+ providers administering care, Holzer is prevalent throughout southeastern Ohio and western West Virginia. From an ambulatory surgery center to senior care, and beyond, Holzer Health System keeps true to its mission: to drive friendly visits, excellent care—every patient, every time.
“Altera’s project management support, along with system setup and configuration, helped us track issues as they came up and resolve them quickly.”
Austin D. Willoughby
Director of IT, Holzer Health System
Success achieved: In the client’s own words
Anyone working in healthcare is familiar with the necessity (and sometimes pain) of system upgrades. For an activation to be successful, several puzzle pieces must come together to create a complete, cohesive final product. From technical and client support, to project management, all these players must be aligned for an upgrade to be completed, without added stress. Holzer Health System experienced the power of this collaboration during its Paragon 24.1 upgrade. Through its partnership with the Paragon team, Holzer was successful in several key areas throughout their upgrade process.
Navigating through the technical side of the upgrade
There are a lot of moving parts involved in an upgrade. From pre-work and testing to go-live preparation, having a reliable, efficient support team and project manager is crucial in keeping projects on track and on time, ensuring for a smooth, successful system activation. Holzer experienced the impact of exactly that.
As reported by Holzer’s Director of IT, Austin D. Willoughby, “This activation was one of our better Paragon upgrade activations. A lot of such success was due to the pre-work and testing done during our go-live prep. Our Altera PM did a great job keeping a list of ongoing items and making sure they were addressed weekly in our project calls. That level of oversight and tracking is what made this activation so successful.”
“I’ve been through many Paragon upgrades over the years, and Altera continues to improve and focus on making the client experience better for us.”
Austin D. Willoughby
Director of IT, Holzer Health System
Staying ahead of the upgrade curve
Having a team you can rely on to manage all the upgrade details enables clinicians and administrators to focus on what matters most—without getting weighed down in the process. Holzer was able to continue delivering excellent patient care, while the dedicated Paragon team handled all the back-end work.
Willoughby had the following to say about the upgrade process: “The Paragon 24.1 upgrade didn’t have any major setbacks, which enabled us to continue treating patients without system issues. It was a positive activation and post-live environment. Altera’s project methodology has improved over the years, and it shows.”
Better together
Our clients’ success is truly at the heart of everything we do. Strong partnerships and open communication aren’t just key to a smooth upgrade, but they’re the foundation of our work. Read below to learn about how Holzer experienced meaningful collaboration with Paragon team members.
“The subject matter experts from Altera were helpful with training and education on Paragon 24.1’s enhancements. They remained available post-live for support and did a fantastic job resolving issues and answering questions. It was a strong, collaborative team that supported us well,” said Willoughby.
He expanded on his point by saying, “System setup and configuration was robust from the start compared to previous upgrades. The project management and solid initial configuration made a big difference in reducing and managing issues. I appreciate the effort you’re all making to improve the client experience. It’s definitely noticed.”
“The project methodology Altera is using has improved significantly. The Paragon upgrade support process was a helpful way to track our issues, especially when resolving them prior to activation.”
Austin D. Willoughby
Director of IT, Holzer Health System
