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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

Clinician using EHR on computer

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Performance to empower confidence: Why responsive technology makes all the difference

Tim O’Brien | January 2026

At its core, performance is about responsiveness. In this blog, Tim O’Brien dives into the direct benefits of performance as it relates to Cloud Hosting technology.

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On the way to the peak: Scaling technology at Wyckoff Heights Medical Center

Wyckoff Heights Medical Center | October 2025

When Wyckoff Heights Medical Center began experiencing issues with lag time and login delays, Altera stepped in to help. Read more here.

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Phoenix Children’s Hospital extends its reach of care with Altera Digital Health

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Decisions, decisions: Things to consider when choosing an AI vendor

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Client Stories

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Holzer Health System continues driving better care with the help of Altera’s Paragon 24.1

Holzer Health System

Bolton NHS Foundation Trust

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Leading the way: Reducing police callouts and prioritising patient safety at Bolton NHS Foundation Trust

Bolton NHS Foundation Trust

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On the way to the peak: Scaling technology at Wyckoff Heights Medical Center

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Contemporary digital healthcare solution delivered to West Gippsland Healthcare Group

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Latrobe Regional Hospital (LRH).

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Cloud-hosted EMR solution delivers scalability, cost efficiencies and risk resilience for Gippsland Health Alliance

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Latrobe Regional Hospital (LRH).

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Scanning and document management capabilities in Sunrise™ complement the digitised EMR in Gippsland

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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