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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

AI robot and doctor shaking hands

Article

Building a foundation of trust: How responsible AI is built

Leo Benson | February 2026

As a healthcare IT vendor, our responsibility is to answer critical questions of how AI is being safeguarded and integrated. Trust is at the heart of adoption. With it, AI becomes a genuine parter in delivering better care.

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Phoenix Children’s Hospital extends its reach of care with Altera Digital Health

Phoenix Children’s Hospital | February 2025

Phoenix Children’s Hospital extends its reach of care with Altera Digital Health.

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Holzer Health System continues driving better care with the help of Altera’s Paragon 24.1

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Leading the way: Reducing police callouts and prioritising patient safety at Bolton NHS Foundation Trust

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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