Artificial Intelligence (AI) has quickly moved from being an exciting concept to a practical necessity for organisations across many industries. In healthcare especially, its potential is profound: supporting clinicians, streamlining operations and, ultimately, enabling better patient outcomes.

At Altera Digital Health, we see AI not simply as a tool to boost individual productivity, but as a transformative force that will redefine the way care is delivered. From improving clinical documentation and care coordination to enhancing operational efficiency, AI has the power to reshape the experiences for both clinicians and patients.

The strategic imperative from the top

Our leadership at Harris has been clear about the importance of moving decisively. As Jeff Bender, Executive Chairman of Harris, recently reminded senior leaders: “Gen AI is everywhere…except in the P&L. This needs to change. We need to move from mostly using AI to augment individual productivity to making AI a part of our actual business processes, working with us, not waiting to be prompted by us.”

This is a powerful call to action. It challenges us to move beyond pilots and experiments and toward embedding agentic AI—intelligent agents capable of performing entire workflows. For healthcare, this could mean reducing administrative burden on clinicians, surfacing insights faster to support diagnoses or even reinventing care pathways to better serve patients.

Building from the bottom

But true adoption doesn’t happen through leadership mandates alone. It requires creativity, experimentation and curiosity at every level of the organisation. That’s why in APAC, we are taking a dual approach:

• Top-down alignment with Harris’ strategic vision for AI, ensuring our investments and direction are consistent and bold.
• Bottom-up engagement, empowering our teams to test, innovate and identify where AI can best support healthcare professionals and their patients.

We are also creating dedicated forums for collaboration and knowledge-sharing, including the introduction of an Altera APAC AI Champion, a regional advocate who will help drive adoption, share best practices and ensure we are capturing the lessons that matter most for our clients.

True adoption doesn’t happen through leadership mandates alone. It requires creativity, experimentation and curiosity at every level of the organisation. That’s why in APAC, we are taking a dual approach

What this means for healthcare professionals and patients

For clinicians, this approach means AI will increasingly be integrated into the solutions you use every day, removing inefficiencies and simplifying documentation, which helps free up valuable time to focus on patients. For patients, it means a more seamless and connected care journey, supported by data-driven insights that improve both safety and outcomes.

The end goal is not technology for technology’s sake, but a healthcare system where AI helps clinicians spend less time on screens and more time at the bedside.

Our collective journey forward

The AI era is here, and with it comes an opportunity to not just adapt but lead. By combining vision from the top with initiative from the bottom, Altera is committed to embedding AI into the heart of healthcare delivery—helping clinicians achieve more while ensuring patients receive better care.

I am incredibly excited about the next chapter in our AI journey here in APAC. Together, with our clients and our teams, we can embrace this transformation to deliver outcomes that truly matter. We are bringing the human side of healthcare even closer. Because for us, AI is for everything that’s real.