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Dismantling burnout with a platform of health

The U.S. Department of Health and Human Services recently announced it will allocate $103M to fund programs that alleviate burnout and support mental health across the healthcare workforce. While frontline healthcare workers have encountered countless stressors throughout the pandemic, the burnout crisis in this industry is not new. In fact, 79% of physicians experiencing burnout report that these feelings began before the pandemic.

It is no secret that technology can be a major source of provider frustration. That is why Allscripts applies Human-Centered Design principles for product development, building solutions that work for clinicians instead of against them. This philosophy is behind the transformation of the Sunrise™ electronic health record (EHR) into a platform of health built on Microsoft’s Azure Cloud. Let’s explore how the Sunrise Platform of Health eliminates (rather than adds to) some of the biggest pain points associated with health IT.

Clinical data when and where you need it…

“Click fatigue” is a common complaint among EHR users. Unintuitive interfaces and clunky workflows force providers to spend valuable time clicking through the EHR to find relevant clinical data and appropriately document new information. The lucky ones are also able to retrieve clinical data from disparate systems implemented wherever the patient previously received care.

Sunrise is changing this narrative through enhanced interoperability powered by the dbMotion™ Solution. By connecting to the Carequality network, the platform brings patient data from discrete data sources to the point of care without extra effort on the part of the provider. Additionally, the timeline view within Sunrise displays encounters across the patient journey and enables providers to hover over encounters and get appropriate documents without scanning through charts to find the records.

Once it is time for clinical documentation, Sunrise automates the process by giving clinicians tools to add Orders, Results and other important clinical findings directly into their notes. And as the technology matures, the platform will open even more opportunities to reduce documentation burden by feeding insights—captured by everything from ambient voice recognition software to connected health devices—directly into the patient record.

With the right information available at the right time within one workflow, clinicians can focus on what they were trained (and want) to do: provide medical care.

…without disruptions

Another major source of provider frustration is EHR downtime due to maintenance and system updates. This has obvious implications for patient safety as medical incidents do not pause during planned downtimes. When providers revert to paper documentation during these periods, they must then ensure that data is captured in patient records once the system is live again, adding more inefficiency to their busy schedules.

The Sunrise Platform of Health minimizes these disruptions by leveraging a software-as-a-service (SaaS) model. The architecture shift to the cloud enables Allscripts to push new features and updates to clients on Sunrise without interrupting their clinical workflows and daily operations. Additionally, the Microsoft Azure infrastructure offers security controls and advanced threat management systems. This provides leading-edge protection against cyberthreats that induce or necessitate unplanned downtime.

The healthcare industry is “on” 24 hours a day, 365 days a year. It is time for technology to match that for the good of both the patient and provider.

The power of a platform of health

It is clear that improving the provider experience has a positive impact on patient outcomes. And in giving clinicians seamless access to all the tools they need, we can drive better healthcare delivery to the benefit of all stakeholders.

To learn more about how Allscripts is paving the way toward the future with its platform of health, visit

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