Healthcare organizations know upgrades require planning, testing, coordination and trusted partners to navigate challenges along the way. Because every organization has unique needs and workflows, there is no one-size-fits-all approach. Which is why we’re immensely proud of how our full, complete EHR platform, paired with our partnership, is helping our clients achieve next-level success.
Sunrise 25.1 delivers users—across entire organizations—more than 700 new features. But guiding clients through every stage of the journey, from preparation and testing to go-live support and long-term optimization, is how we measure our own success.
Building onto successful foundations
Successful upgrades begin long before go-live weekend. Through testing, collaboration and proactive issue resolution, teams worked together to identify blockers, validate workflows and prepare for a smooth transition.
For Madonna Rehabilitation Hospitals, partnership during testing played a critical role in minimizing disruption. Brandon Luethke, Senior Director of Information Technology, Madonna Rehabilitation Hospitals, said, “Our Sunrise 25.1 team was instrumental in collaborating with us and escalating issues identified during our testing process. The development and support teams responded and worked diligently to deliver fixes that ultimately minimized the impact that the software release had on our end users.”
Ready, set, go: Showing up when it matters most
Go-live is where preparation meets reality. During Sunrise 25.1 deployments, teams were on-site, available around the clock and ready to respond to challenges as they emerged.
“The teams did an exceptional job planning, testing and executing this upgrade, ensuring a smooth go-live with minimal disruption. Their focus on stability, risk mitigation and rapid issue resolution helped protect patient safety throughout the process. The partnership and collaboration were instrumental in maintaining continuity of care during the transition.”
Delanea Radbourne, CIO of Springhill
Turning success into long-term value
The real measure of an upgrade is not the go-live itself. It is the value organizations realize afterward. Sunrise 25.1 improved reliability, strengthened workflows and supported future growth.
For Springhill, the benefits extended across clinical and operational outcomes. Radbourne said, “This upgrade enhanced the reliability, performance, clinical and financial functionality of our EHR, directly enabling safer care delivery, improved clinician workflows, and better access to timely, accurate patient information. These outcomes align closely with our commitment to delivering high-quality, patient-centered care while positioning the organization for continued growth and innovation.”
Sunrise 25.1 demonstrated what is possible when technology and partnership work hand in hand. From planning and testing to go-live and beyond, every deployment reflected a shared commitment to success. Because for our clients, an upgrade is never just an event. It is a journey, and we are committed to being there every step of the way.
