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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

computer and cloud imagery

Article

From cloud infrastructure to intelligent operations

Tim O’Brien | June 2026

The conversation on cloud infrastructure has evolved in a meaningful way. In this blog, Tim O’Brien discusses how cloud infrastructure alone is no longer a differentiator.

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Driving data integrity amid the continuing opioid crisis

Kevin Ritter

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Transparency shouldn’t be optional: Why collaborative AI development is the best path forward

Leo Benson

Client Story

Digital referral redesign for ED mental health patients at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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When Emergency Department revenue slips: The overlooked threat undermining hospitals’ financial health

Michelle Durbin

Latest Insights

computer and cloud imagery

Article

From cloud infrastructure to intelligent operations

Tim O’Brien

Money flying up

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Money down the drain: Why manual workflows are costing organizations more

Michelle Leasor

Individuals holding award

Client Story

Queen Victoria Hospital successfully delivers EPR system to enhance patient care

Queen Victoria Hospital NHS Foundation Trust

two people looking at computer screen

Client Story

Seeing beneath the surface: A hospital’s journey to cyberthreat visibility

Anonymous Client

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Most Popular

Nurse at fax machine

Article

Why healthcare still relies on faxing—and why it’s a problem

Jay Adams | April 2025

Does your organization still use fax machines for information exchange? Learn why faxing remains in healthcare, the impact of outdated workflows, and how modern faxing solutions can help eliminate inefficiencies and improve document management.

Article

Decisions, decisions: Things to consider when choosing an AI vendor

David Krecker

Phoenix Children's Hospital building

Client Story

Phoenix Children’s Hospital extends its reach of care with Altera Digital Health

Phoenix Children’s Hospital

Article

A Day in the Life of an ICU nurse

Tracey Bland

Wyckoff Heights Medical Center building

Client Story

On the way to the peak: Scaling technology at Wyckoff Heights Medical Center

Wyckoff Heights Medical Center

Client Stories

Individuals holding award

Client Story

Queen Victoria Hospital successfully delivers EPR system to enhance patient care

Queen Victoria Hospital NHS Foundation Trust

two people looking at computer screen

Client Story

Seeing beneath the surface: A hospital’s journey to cyberthreat visibility

Anonymous Client

Nurses, clinicians and patients

Client Story

Shining a light: How one Clinic uncovered cyberthreat vulnerabilities with Altera Managed Services
Latrobe Regional Health hospital

Client Story

From implementation to evidence: Latrobe Regional Health’s perioperative transformation with Sunrise Surgical Care and Provation iPro

Latrobe Regional Health

Client Story

Digital referral redesign for ED mental health patients at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Client Story

Embedding National clinical guidance into the Sunrise EPR platform: Transforming the Acute Abdomen Pathway at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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