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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

doctor and patient

Article

The key, irreplaceable piece: Patient trust doesn’t begin (or end) in the exam room

Dr. Laura Kohlhagen | July 2026

In this blog, Dr. Laura Kohlhagen highlights key aspects of building patient trust—before, during and after the exam.

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The key, irreplaceable piece: Patient trust doesn’t begin (or end) in the exam room

Dr. Laura Kohlhagen

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Empowerment behind the scenes of healthcare: Coders and the tools they need today

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Why healthcare still relies on faxing—and why it’s a problem

Jay Adams | April 2025

Does your organization still use fax machines for information exchange? Learn why faxing remains in healthcare, the impact of outdated workflows, and how modern faxing solutions can help eliminate inefficiencies and improve document management.

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A Day in the Life of an ICU nurse

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Decisions, decisions: Things to consider when choosing an AI vendor

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Phoenix Children's Hospital building

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Phoenix Children’s Hospital extends its reach of care with Altera Digital Health

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On the way to the peak: Scaling technology at Wyckoff Heights Medical Center

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Queen Victoria Hospital successfully delivers EPR system to enhance patient care

Queen Victoria Hospital NHS Foundation Trust

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Seeing beneath the surface: A hospital’s journey to cyberthreat visibility

Anonymous Client

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Shining a light: How one Clinic uncovered cyberthreat vulnerabilities with Altera Managed Services
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From implementation to evidence: Latrobe Regional Health’s perioperative transformation with Sunrise Surgical Care and Provation iPro

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Digital referral redesign for ED mental health patients at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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