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Client Story

Allscripts Intelligent Coding improves ED charge capture at WhidbeyHealth Medical Center

WhidbeyHealth Medical Center is a Critical Access Hospital serving the residents of Whidbey Island in Washington state. With the nearest metropolitan city being most accessible by ferry, the hospital handles an outsized volume of high-intensity cases in its emergency department (ED).

Leaders realized the organization was not being reimbursed fully for services rendered in its ED due to differences in how providers were coding. WhidbeyHealth Medical Center turned to Allscripts Intelligent Coding™ to make its coding processes simpler and more consistent—which, in turn, increased revenue.

  • 21% charge capture increase
  • Removed coding complexities through standardized processes
  • Leveraged reporting to evaluate how individual providers coded and make improvements

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